MuttonChops

God bless the technical support person that has common sense as well as knowledge of their product. I presume they are few and far between, leaving their jobs due to frustration with the multitudes of co-workers that have absolutely no sense at all. These imbeciles can’t find their way through a conversation, much less deal with the average person. Yet, the tone of their canned rhetoric often is demeaning or condescending. My experience tonight was a carbon copy of prior encounters. The textbook I use to teach a community college course has an instructor’s companion site, and I was having trouble gaining access. To contact tech support online chat, a form must be completed that includes the ISBN for the book, the URL for the site and a statement of the problem. I stated that I was unable to access the instructor resources at xyz.com, giving the exact URL. The conversation is self-explanatory, but I’ve added comments in parentheses: You are now chatting with robert r robert r: Thank yo...

We've all had experiences where a simple transaction is blocked because of a rule. Thanks to some idiot that abused a privledge, the rule was established and we now have to jump through hoops. I understand why rules are set and generally try to conform rather than ask for an exception. Once in a blue moon, exceptions can be justified and should be made. Karen "DeafMom" Putz had just such a circumstance in her local Illinois public library. Her daughter, also deaf, was to attend a production of "The Christmas Carol" with her class. A series of events left her without an interpreter and a suitable option was to obtain the captioned video. The Putz ladies headed for the nearest library, though not the one that receives the family's tax dollars. A reciprocal agreement allows for the loan of non-fiction videos. Fictional videos require a $100 annual fee plus $1 per loan. Karen explained the entire situation and the librarian confirmed the captioned video was not...