Technical "Support"?
God bless the technical support person that has common sense as well as knowledge of their product. I presume they are few and far between, leaving their jobs due to frustration with the multitudes of co-workers that have absolutely no sense at all. These imbeciles can’t find their way through a conversation, much less deal with the average person. Yet, the tone of their canned rhetoric often is demeaning or condescending. My experience tonight was a carbon copy of prior encounters. The textbook I use to teach a community college course has an instructor’s companion site, and I was having trouble gaining access. To contact tech support online chat, a form must be completed that includes the ISBN for the book, the URL for the site and a statement of the problem. I stated that I was unable to access the instructor resources at xyz.com, giving the exact URL. The conversation is self-explanatory, but I’ve added comments in parentheses: You are now chatting with robert r robert r: Thank yo...